Order timeline Policy
In order for orders to be shipped the same day, we must receive your order by Noon Eastern Time.
Timeline for you to consider when placing your order
Delivery times can vary for each product based on the delivery location and the size of the product. This is especially useful if your gift is time sensitive. By calculating an estimated delivery date, you can easily determine what shipping method will best ensure your package gets to the desired location in time. Due to the size of some products, ground shipping may be the only shipping method available.
Pre-Ship Processing Time
This is the time it takes from when you submit your order to when the product leaves our warehouse. This time is needed for products that are shipped to you directly from our manufacturers. The manufacturers need this time to fulfill your order. Keep in mind if you place an order on a Friday - Sunday your order will not be shipped until Monday or Tuesday. You'll also need to remember to add time due to hoiday's!
When you shop at WorldWideChessSets.com, you never have to worry about credit card safety. We guarantee that every transaction you make will be 100% safe.
WorldWideChessSets.com uses Secure Sockets Layer (SSL), an encryption technology that works with Netscape, Microsoft Internet Explorer, and AOL browsers, so that only WorldWideChessSets.com can read a buyer's personal information.
Online purchases are statistically safer than using your credit card at a restaurant or department store. Technical experts state that online purchases are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.
In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
*****CHRISTMAS SHIPPING DEADLINES*******
LAST DAY FOR UPS GROUND IS THURSDAY 15 DEC 2011 at 8:00 PM (ET). WE DO NOT GUARANTEE PRODUCT ARRIVAL FOR ANY GROUND ORDERS PAST THIS DATE.
LAST DAY FOR ORDERS BY CHRISTMAS WITH UPS 3-DAY SELECT IS MONDAY 19 DEC 2010 at 8:00 PM (ET). ANY ORDERS PLACED AFTER THIS TIME ARE NOT GUARANTEED DELIVERY BY CHRISTMAS.
Since most orders are shipped via UPS or FED-X, we do not accept PO Boxes, a physical address must be used on all orders. (Please note, due to the weight of the chess tables they will only be shipped via UPS or FED-X ground regardless of method selected.) If coupon code for free shipping is used for any other method than Ground Shipping, your order will automatically be canceled. Additionally for security reasons any order which does not have the same billing and shipping to address will be sent a confirmation email. In all the above cases if we do not receive a response within 24 hours, your order will be canceled.
Our return policy is 30 from date of purchase. Please send us an email at support@worldwidechesssets or call WorldWideChessSets customer service at 1-866-589-1645, to obtain a Return Authorization Number. We will not accept any returns without prior approval. You will be reimbursed for the purchase price of the product(s) after we have received the product and it will be based on condition of product(s).
If an item is damaged in shipping, we will put in a claim we ask you the customer to assist us in keeping the box, packing materials etc, and we may ask you to take photographs of the damaged shipping box and contents for the shipper. Once the claim is filed we will replace the item or send you a refund (please note if you are returning the product to us and it is not packed so that further damage does not occur, you may be charged for the additional damage to the pieces). World Wide Chess Sets will not accept any returns or damaged item claims after 30 days.
If an item has a manufacturer defect we will replace or refund. In the case of missing or duplicate chess pieces, we will supply needed pieces at no charge. We will send a prepaid UPS label to ship the item back to our warehouse. With our return label you can give the return item to a the driver or drop at any of the UPS or FED-X store, depending on shipper used.
Excalibur Electronics have a 30-day warranty. We will replace any defective item and will send a return label for the damaged item to be returned to us.
If a you are dissatisfied with an item within 30-days from date of purchase, you can return it for a full refund, less shipping charges. Please note from time to time the color of the actual set you receive may vary from what you see on your computer as computer monitors (like TVs) have different resolutions and natural materials also vary from set to set. This is quite normal as no two sets are identical, we do however try to have the photograph represent 'most' of the products in our current stock. The item must be returned to us in good saleable condition and you pay for return shipping. If the returned item is damaged because of your poor packing there will be a 50% restocking fee deducted from the refund.
Chess Piece Replacement
We will replace chess pieces as needed over time for a nominal charge. The charge per piece depends on the set, and the customer pays shipping. Please note a 50% deposit is due upon order with the balance due at shipping. As the replacement pieces are special order, no refunds will be given, all sales are final.
World Wide Chess Sets is not responsible for packages that were left at the residence but were lost/stolen.
Conditions of Use
Welcome to WorldWideChessSets.com. We are a Sherman Sinclair Enterprises, LLC company. Your use of this site and affiliated Sherman Sinclair Enterprises sites demonstrates your acceptance of the following terms. If you do not agree to these Terms, in whole or in part, please do not use this site. We reserve the right to update the policies without notice.
Our Electronic Communications to You
You agree to receive communications from us electronically. We will communicate with you by e-mail. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement
that such communications be in writing.
Copyright & Trademarks
This website and its contents are intended for your personal use. Unless otherwise noted, all content on this site, including text, graphics, logos, button icons, images, audio clips, and software, is the property of WorldWideChessSets.com and protected by United States and international copyright laws. All software used on this site is the property of WorldWideChessSets.com and protected by United States and international copyright laws. Third Party content providers also own copyrights in the content original to it. You may not modify, publish, adapt, transmit, participate in the transfer or sale, exhibit, distribute, display, reverse engineer, decompile, dissemble, perform, reproduce, create derivative works from, or in any way exploit any of the site content, on this site, in whole or in part. You may download or copy one copy of the site content for personal, noncommercial use only, provided that no changes in or deletion of author attribution, trademark, legend, copyright notice, or other proprietary notices shall be made. Downloading or copying site content for other than personal, noncommercial use is expressly prohibited without the prior written permission of us or any other copyright owner. You acknowledge that you do not acquire any ownership rights by downloading or copy any of the product listings, descriptions, or prices, nor may you frame or utilize framing techniques to enclose any trademark, logo, or copyrighted material from the site or use any meta tags or any other hidden text utilizing our names or trademarks, without our express written consent. You shall be solely responsible and liable for any and all damages resulting from any infringement of copyrights, proprietary rights, or any other harm resulting from any uploading, posting or submission of your content on the Site. Copyright 2007 WorldWideChessSets.com. All rights not expressly granted herein are reserved.
WorldWideChessSets.com and its affiliates attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge. We apologize for any inconvenience this may cause you. If you are not completely satisfied with your purchase you may return it as described in our Return policy.
Copyright Infringement Claims
If you believe that any material or content posted on this site constitutes copyright infringement, please forward the following information to the Copyright Agent named below (a "Notice"): (i) Your address, telephone number, and email address; (ii) A description of the copyrighted work that you claim has been infringed; (iii) A description of where the alleged infringing material is located; (iv) A statement by you that you have a good faith belief that the dispute use is not authorized by you, the copyright owner, its agent, or the law; (v) An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; and (vi) A statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
Customer Service - This notice is issued pursuant to the Online Copyright Infringement Liability Limitation Act.
Links to Third Party Sites
Disclaimer of Warranties
EXCEPT AS EXPRESSLY STATED HEREIN, WE MAKE NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON OUR SITE. EXCEPT AS EXPRESSLY STATED HEREIN, WE EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON OUR SITE, INCLUDING BUT NOT LIMITED TO, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THAT YOU AGREE THAT IN NO EVENT SHALL WORLDWIDECHESSSETS.COM, ITS DIRECTORS, OFFICERS, EMPLOYEES OR OTHER REPRESENTATIVES BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO PRODUCTS SOLD.
Sherman Sinclair Enterprises, LLC
1-866-589-1645 (Toll Free)